In most cases we will be able to resolve a complaint using our internal dispute resolution process. 

Complaints Officer: Claire Poolman
Telephone: 02 9982 12993
Email: contact@strawberryloans.com.au
Mobile : 0438129991

The external dispute resolution scheme provider is 
Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678
Website: www.afca.org.au
Fax: (03) 9613 6399
Member Number: 75661